Refunds and cancellations

Cancelling your review

You may cancel before your review is delivered. We will refund the fee less a fair and reasonable amount for work actually performed, supported by an itemised explanation. If no work has been performed, we will refund the fee in full.

To cancel or request a refund, email hello@orana.global with your name, the email address used for your booking and the details of your request.

If we cannot proceed

We may decline a check before substantive review if it is unsuitable, outside scope or affected by a conflict of interest. In that case, we refund the fee in full. If we cannot complete the service, we explain why and refund unearned fees.

When refunds are paid

Refunds are paid within 14 days of becoming payable. The service ends on delivery or earlier termination.

Visa outcomes and your rights

A visa refusal or an application being treated as invalid does not, by itself, entitle you to a refund of the review fee.

Your statutory rights, including under Australian Consumer Law, remain unaffected.